FAQ

How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

How do I pay for my orders?

We accept payments via UPI (Google Pay, PhonePe, Paytm, Cred etc) and all major credit and debit cards such as Mastercard, VISA, RuPay and American Express.

How can I track my order?

Once your order is dispatched, you will receive tracking details via email. You may also log in to your account on our website and check your order status under the ‘Orders’ section.

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

Where can I buy affordable women's clothing online in India?

Roo Clothing offers affordable women's fashion online, including tops, skirts, dresses, shirts, and other wardrobe essentials with delivery across India.

What should I wear with a pleated skirt?

Pleated skirts pair well with fitted tops, tucked-in shirts, knitwear, blazers, or lightweight jackets for an elegant and balanced look.

How do I style a denim skirt?

You can pair a denim skirt with:

  • Puff sleeve tops
  • Oversized shirts
  • Graphic T-shirts
  • Crop tops
  • Sneakers
  • Sandals
  • Flats

This makes it suitable for college, office, travel, and weekend outings.

What is the best denim skirt for women?

The best denim skirt depends on your style preference, body type, and intended use. A versatile, well-fitted denim skirt can be styled with T-shirts, shirts, crop tops, and jackets for casual or semi-formal looks.

Which women's skirts are trending in India?

Popular choices include:

  • Denim skirts
  • Pleated skirts
  • A-line skirts
  • Maxi skirts
  • Casual everyday skirts

Roo Clothing regularly updates its collection with the latest fashion trends.

Are Roo Clothing reviews real?

Yes. Customer reviews published on our website are submitted by verified buyers who have purchased from Roo Clothing.

Do you restock sold-out items?

Popular products are frequently restocked. Availability depends on fabric sourcing and production schedules.

Do you sell plus-size clothing?

Selected products are available in larger sizes. Please check the size options on each product page.

Are your products good quality?

We perform quality checks before dispatch to ensure every product meets our quality standards.

Why should I buy from Roo Clothing?

Customers choose Roo Clothing because of:

  • Affordable prices
  • Trendy women's fashion
  • Carefully selected collections
  • Free shipping on orders above ₹799
  • Secure payments
  • Reliable customer support
How can I contact Roo Clothing?

Customer support is available exclusively via email (care@rooclothing.in) during business hours.

Business Hours:

Monday to Saturday
11:00 AM – 5:00 PM

(Closed on Sundays and Kerala public holidays.)

What happens if my order is returned because I wasn't available?

If a shipment is returned due to non-delivery or an incorrect address, additional shipping charges may apply for re-dispatch.

Can I combine multiple orders?

If your orders have not been dispatched, our team may be able to combine them. Please contact us as soon as possible.

Can I change my phone number after ordering?

Yes, provided the order has not been shipped.

Can I change my address after placing an order?

Yes, address changes may be possible if your order has not yet been dispatched.

How should I wash my clothes?

We recommend:

  • Gentle machine wash or hand wash
  • Wash dark colors separately
  • Avoid bleach
  • Dry in shade
  • Iron at low temperature if required

Always follow the care instructions mentioned on the product.

Are your clothes suitable for office wear?

Yes. Many of our tops, shirts, skirts, and dresses are suitable for office wear, college, travel, and everyday use.

What fabrics do you use?

Our collections include:

  • Cotton
  • Rayon
  • Denim
  • Hosiery blends
  • Polyester blends
  • Crinkled fabrics

Each product page clearly mentions the fabric used.

Are your denim skirts stretchable?

The stretchability depends on the specific product. Please check the product description for fabric details before ordering.

Are product colors exactly the same as shown?

We strive to display accurate colors. However, slight variations may occur due to lighting during photography and differences in mobile or computer screen settings.

How many days do I have to request an exchange?

Exchange requests must be submitted within 3 days of receiving the order.

Do you provide pickup service?

No. As a small business we currently do not provide return pickup services. Customers can return products using any courier service. India Post is often the most economical option.

Who pays for exchange shipping?

Customers are required to self-ship the item back to our warehouse. Once received, the replacement item will be shipped after payment of the applicable replacement shipping fee. Kindly refer the exchange policy for more details.

How do I request an exchange?

Simply email our customer support (care@rooclothing.in) with:

  • Order Number
  • Product Name
  • Required Size

Our team will guide you through the exchange process.

Do you provide refunds?

https://rooclothing.in/policies/refund-policyNo. Roo Clothing does not offer refunds under any circumstances. Eligible products may be exchanged according to our exchange policy.

Do you accept exchanges?

Yes. We offer size exchanges for eligible products if requested within 3 days of delivery according to our exchange policy.

Why are bust sizes different between products?

Different designs have different fits. Always refer to the bust measurement shown on each product page instead of relying only on size labels like M, L, or XL.

What if I order the wrong size?

If the size doesn't fit, you may request a size exchange within 3 days of delivery, subject to our exchange policy.

Are your measurements accurate?

Yes. Product measurements are carefully taken before listing. However, a minor variation of approximately 0.5–1 inch may occur during manufacturing.

How much is shipping?

We provide FREE shipping on all orders above ₹799 anywhere in India.

Does Roo Clothing deliver all over India?

Yes. We deliver to almost every serviceable location across India through trusted courier partners.

Where is Roo Clothing located?

Roo Clothing operates from Kerala, India. Our warehouse is located in Muvattupuzha, Kerala, and we deliver women's fashion across India.

Is Roo Clothing a genuine online shopping website?

Yes. Roo Clothing is a GST registered online women's clothing store based in Kerala, India. We have served thousands of customers across India and offer secure online payments, order tracking, and customer support via email.

How do I choose the correct size?

Every product includes a detailed description containing size chart, fabric details, model measurement etc. We strongly recommend selecting your size based on your actual body measurements rather than your usual size label.

What payment methods do you accept?

We accept:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (where available)
Do you offer Cash on Delivery (COD)?

Yes. Cash on Delivery is available for eligible locations.

Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it. However you can change the size or product within 3 hours of placing your order. Kindly drop a mail mentioning your order details to care@rooclothing.in