Shipping policy

We want to ensure a smooth and hassle-free shipping experience for you. Please read through our shipping policy carefully before placing your order.


Order Processing and Shipping
Our team is dedicated to processing and shipping your order in a timely manner. We aim to ship all orders within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. However, please note that this time frame is an estimate and may be affected by factors such as high volume, holidays, or any unforeseen circumstances, such as weather or delivery delays. 

Dispatch Modes

We offer three dispatch options from our warehouse:

  • Free Shipping: Dispatched within 5 working days.
  • Priority Dispatch: Dispatched within 3 working days.
  • Express Dispatch: Dispatched within 1–2 working days.
Note: "Dispatch" refers to the preparation and handover of the package from our warehouse to the courier service. "Delivery" refers to the package reaching your address. Dispatch is the departure; delivery is the arrival.

No Guaranteed Delivery Timelines
Roo Clothing does not guarantee delivery on any specific date or within a fixed number of days. All shipping timelines communicated on the website refer strictly to dispatch timelines from our warehouse, not to delivery timelines. Delivery is carried out by third-party courier partners and is subject to their operational conditions, routing, and serviceability.


If you haven't received your order within 12 days of receiving your shipping confirmation email, please contact us at care@rooclothing.in with your name and order number, and we will look into it for you.(Please note that this policy is not applicable for pre-order and premium items, as these may have different processing and delivery timelines). For any inquiries related to pre-order or premium items, please refer to the specific policies provided for those products.

We are offering pre-order options for items that are temporarily out of stock. Here's what you need to know about our Pre-Order Policy:

When you see a blue badge labeled "Pre-order" on a product's listing page, it indicates that the item is currently out of stock. We work diligently to restock these items, a process that typically takes around 10-15 working days. If the item becomes available sooner than anticipated, we will expedite the shipping process and deliver it to you promptly.

We value your trust in us and make every effort to ensure the quality and timely delivery of your pre-ordered items. Our production is tailored to fulfill individual customer orders, guaranteeing the finest craftsmanship and attention to detail.Due to the nature of our pre-order process and the personalized production involved, once a pre-order is placed, it cannot be cancelled. We appreciate your understanding and cooperation in this matter.

For products designated as "Premium" within their item titles, we uphold a meticulous standard. Kindly be advised that these premium items require an extended dispatch time of 18-21 working days. This duration is devoted to ensuring the utmost quality and attention to detail, and we appreciate your understanding. You will receive another notification when your order has shipped.

Tracking Your Package
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. You can monitor its progress and plan for delivery accordingly. If you have any concerns or questions about the status of your package, please do not hesitate to contact us.


Shipping Address
Please ensure that the shipping address and mobile number provided are accurate and complete. We are not responsible for any delays or misdeliveries caused by incorrect/Insufficient address information. Try to include your locality and landmark for a smooth delivery experience. If you need to make any changes to your shipping address after placing your order, please contact us as soon as possible.


Domestic Shipping Options
For domestic orders, we offer standard shipping and expedited shipping options. Standard shipping typically takes 5-7 business days to arrive after shipping, while expedited shipping usually takes 2-4 business days. Shipping fees may vary depending on the shipping option you choose.


International Shipping
At this time, we do not offer international shipping through our website. However, you can contact us via Instagram for the possibility of international shipping. We apologize for any inconvenience this may cause.

Special Shipping Requests
If you have any special shipping requests or concerns, please feel free to contact us, and we will do our best to accommodate your needs. We want to ensure that you have a positive shopping experience with us. 

Partial COD (Cash on delivery), Shipping Charges, and Gift Wrap Policy

We strive to provide transparency in all transactions and ensure clarity about service charges associated with your orders. Please review the following policy regarding Partial COD, shipping charges, and gift wrap services:

  1. Service Charges Are Non-Refundable:
    • The Partial COD amount, shipping charges, and gift wrap fees are considered service charges. These charges are non-refundable and will not be included in the calculation of exchange value or vouchers issued for product costs.
    • Once the service is availed, these charges cannot be refunded or adjusted in any form.

  2. Exchange and Voucher Policies:
    • For exchanges or vouchers issued for product costs, only the product price will be considered. Service charges, such as Partial COD, shipping fees, or gift wrap costs, are excluded from this process.

  3. Cancellation Before Dispatch:
    • If a customer chooses to cancel a COD order before it is dispatched, the Partial COD amount or shipping charges, and gift wrap fees paid will be issued as a voucher for future purchases.

  4. Undelivered COD Orders:
    • For COD orders that are undelivered and returned to us for any reason, the Partial COD amount, shipping charges, and gift wrap fees will not be refunded or converted into vouchers.
    • Customers with undelivered COD orders will be restricted from placing COD orders in the future.

  5. Courier-Level Cancellation & Shipping Liability

    Once an order is confirmed and dispatched, it enters the courier partner’s logistics network and is no longer eligible for cancellation or refund under any circumstances.

    Customer-Initiated Courier Cancellation

    If a customer initiates cancellation directly with the courier partner (including OTP/code-verified cancellation at delivery hub level), the following terms apply:

    • Such cancellations are treated as customer-initiated post-dispatch cancellations.

    • Roo Clothing does not request, authorise, or process courier-level cancellations on behalf of customers.

    • Once a cancellation is verified by the courier, re-attempts cannot be raised by Roo Clothing, as per courier protocol.

    Shipping Charges & Liability

    In cases of courier-level cancellation initiated by the customer:

    • Forward shipping charges (warehouse → customer) are incurred by Roo Clothing.

    • Reverse shipping charges (return to warehouse) are levied by the courier partner.
    • These constitute two separate, chargeable logistics movements.
    As the cancellation is customer-initiated, all courier charges incurred are recoverable from the order value.

    Store Credit (Goodwill Resolution)

    While Roo Clothing does not offer refunds, a store credit may be extended strictly as a goodwill gesture, subject to the following conditions:

    • Store credit value is calculated after deducting actual courier charges incurred (forward + reverse shipping).

    • Store credit is issued only for the net balance after such deductions.

    • Store credit is non-refundable, non-transferable, and redeemable only on future purchases.

    Issuance of store credit is discretionary and does not establish entitlement or precedent.

    Reshipping After Return

    If the cancelled parcel is returned to our warehouse:
    • Reshipping will be processed only upon advance payment of applicable reshipping charges.
    • Dispatch timelines apply afresh after payment confirmation.
    • No refund adjustments are applicable.

    Cancellation Reversal via Courier

    If the customer wishes to receive the order before the parcel is returned, they must:

    • Contact the courier partner directly, or

    • Respond to the courier’s official communication (SMS/WhatsApp), or

    • Raise a reattempt request through the courier’s support portal using their registered mobile number.

    Roo Clothing does not intervene in courier-side cancellation reversals.

    Important Clarifications

    • “Free Shipping” applies only to initial dispatch, not to returns, reversals, or reshipments.
    • Courier delays, routing issues, or hub-level decisions remain outside the seller’s control.
    • Cancellation, refund, or compensation claims arising from customer-initiated courier actions are not admissible.

    By placing an order, the customer acknowledges and agrees to these terms.

  6. Courier-Related Delays
    Delays arising due to courier-level operational issues, including but not limited to misrouting, transit holds, weather conditions, regional service disruptions, strikes, or logistical backlogs, do not constitute a deficiency of service on the part of Roo Clothing, provided the order has been dispatched within the committed timeline and valid tracking details have been shared with the customer.

    Once an order has been dispatched and handed over to the courier partner, it is considered in transit. Refunds shall not be applicable for orders that are in transit, including cases of courier delays, rerouting, or extended transit time, as long as the shipment remains active and trackable.

    Any assistance provided by Roo Clothing beyond its stated policy obligations—including alternate courier arrangements, expedited handling, or special delivery support—shall be deemed a voluntary goodwill gesture and shall not be construed as an admission of fault, deficiency of service, or contractual liability, nor shall it create a precedent for future orders.

Roo Clothing reserves the right to decline requests that are unreasonable, coercive, or contrary to published policies, including demands for refunds, free replacements, or guaranteed delivery timelines not expressly promised at the time of purchase.

We appreciate your understanding of this policy, as it allows us to streamline our operations and continue offering exceptional service to all our customers. 

We appreciate your business and thank you for choosing ROO CLOTHING.