Shipping & Delivery

We want to ensure a smooth and hassle-free shipping experience for you. Please read through our shipping policy carefully before placing your order.

Order Processing and Shipping
Our team is dedicated to processing and shipping your order in a timely manner. We aim to ship all orders within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. However, please note that this time frame is an estimate and may be affected by factors such as high volume, holidays, or any unforeseen circumstances, such as weather or delivery delays. You will receive another notification when your order has shipped.

If you haven’t received your order within 12 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

Tracking Your Package
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. You can monitor its progress and plan for delivery accordingly. If you have any concerns or questions about the status of your package, please do not hesitate to contact us.

Shipping Address
Please ensure that the shipping address and mobile number provided are accurate and complete. We are not responsible for any delays or mis-deliveries caused by incorrect address information. If you need to make any changes to your shipping address after placing your order, please contact us as soon as possible.

Domestic Shipping Options
For domestic orders, we offer standard shipping and expedited shipping options. Standard shipping typically takes 5-7 business days to arrive after shipping, while expedited shipping usually takes 2-4 business days. Shipping fees may vary depending on the shipping option you choose.

Replacement Policy
At ROO CLOTHING, we value your satisfaction with our products and services. We offer a 3 day replacement or exchange policy for our customers, subject to the terms and conditions